If a rent is no longer valid, perhaps due to a tenancy ending early, or if it has been charged in error, you can delete it.
You cannot delete a rent which has had payments received against it. To do so, first remove the rent receipt payments (note that this may require any associated management fee to be removed separately), or transfer the receipts to another rent charge (which will leave any associated management fee unaffected).
If a rent receipt is deleted, any associated management fee which was charged in relation to the original receipt will not be automatically removed. You can remove these manually by following the process to delete a property charge. If a management fee is not deleted when its parent is, it will be highlighted with an alert symbol to indicate to the agency user that it may no longer be valid. The alert symbol will not appear on statements to the landlord.
- Click on any rent charge, either directly from a statement or from the tenancy's List Rent screen, to view it.
- On the view rent screen click Options > Delete Rent.
- If the rent was generated from a rent schedule it will still be shown on that rent schedule's detailed view, with a strike-through to indicate that it was deleted (in case there is any doubt as to whether it was applied in the first place).