The balances for each person or record within RentPro (property, landlord, tenant, tenancy or supplier) will comprise various charges or rent which needs paid, and may include account credits or over-payments.
The transfer process analyses each balance during the migration and will create the necessary rent, charges or credits on ShowHouse so that the arrears can be paid, or the account balances paid out to the relevant people. Outstanding charges will be transferred over individually, but rent arrears will be bundled into a single rent arrears balance on the transfer date.
For example, if a tenant owes £1000 in outstanding rent (2 months in arrears at £500/month), and also has £200 relating to 2 unpaid charges on his account, then his opening balance on ShowHouse will be £1100, comprising a single record for £1000 of rent arrears, and two outstanding charge records. These arrears may be now be paid via ShowHouse, with appropriate management fees applied to the rent payments only, as expected.
A landlord may either in an overall position where he is owed money by the agency, or owes money to the agency. Individual charges or rental income is not transferred to ShowHouse, just the overall credit or debit balance on the transfer date. To see how that balance has been obtained you can refer to RentPro where the activity prior to the transfer date can be viewed in full, as you have been used to.
If money is owed to a supplier for unpaid maintenance jobs, these jobs will be transferred to ShowHouse with the relevant outstanding balance. If a landlord has not paid for a job which has been charged to his account in RentPro, this will not be shown on the relevant job, but is instead already reflected in the overall landlord balance as described above.